Refund & Cancellation Policy

Refund & Cancellation Policy – Advocate My Meds

1. Eligibility for Refunds

Refunds are granted only if:

• The service has not been completed, or

• You do not qualify for patient assistance programs that result in savings, or

• We are unable to process your assistance due to incomplete or inaccurate information provided by us.

Refunds are not granted for:

• Services already completed where you qualified for assistance, even if you later decide not to use it, except where required by applicable law.

2. Cancellation Policy

You may cancel your prescription financial assistance any time after enrollment with a minimum of 14 days notice in writing prior to the next billing cycle, as banking systems require advance notice.

For our patients’ protection, we will not cancel someone out of our program and stop processing their refills without written notification from the patient.

How to Submit a Cancellation

Submit a written cancellation notice including:

• Patient’s address

• Telephone number

• Last four digits of Social Security Number (to verify identity)

• Reason for cancelling

• Patient’s signature

to:

Advocate My Meds
2240 W Woolbright Rd Ste 207
Boynton Beach, FL 33426, USA

You may also notify us by email at info@advocatemymeds.com with the same information, followed by a signed document if requested.

3. Refund Policy

We do not want you to pay for our service if we cannot save you money.

Assuming all your provided information was complete and accurate, we will refund all of your payments if you do not qualify for the PAP programs that result in savings for you.

How to Request a Full Refund

To request a full refund, submit “all your denial letters” from the pharmaceutical companies involved within 120 days of the date of enrollment to:

Advocate My Meds
2240 W Woolbright Rd Ste 207
Boynton Beach, FL 33426, USA

Phone: +1 877-870-0851

Email: info@advocatemymeds.com

Once received, and abiding by the terms and conditions, we will issue a full refund of:

• Enrollment fee

• Initial monthly service fee

Refund Without Denial Letters (Initial Setup Dissatisfaction)

If you are dissatisfied with the initial setup of your prescription financial assistance, a refund can be issued without denial letters if:

• A cancellation letter is received within 14 days from the date the first payment is processed

• Initial paperwork sent to the patient by Advocate My Meds is returned with the cancellation letter

In this case, Advocate My Meds will refund the initial monthly service fee without the requirement of denial letters.

Advocate My Meds is available to assist in appealing denial letters from manufacturers.

4. Non-Refundable Items

• Shipping or third-party fees (if any) are non-refundable unless due to our error.

• Services already completed where you qualified for assistance may be non-refundable as described above.

5. Changes to This Policy

We may update this policy. The current version will be posted on our website with an updated effective date.